REPAIR SERVICES
Our goal is to make the repair process easier for you!
We have a 10 day standard turnaround time on all repairs. Our expert technicians work solely on our WhaleTeq testing equipment, making them the best choice in the industry.
Repair Pricing
| Products | Flat Rate Repair Price |
| SECG 4.0 | $1000 |
| SECG 5.0 | $1000 |
| MECG 2.0 | $1000 |
| CMRR 3.0+ | $1000 |
| CMRR 3.0E | $1000 |
| SEEG 100 | $1000 |
| SEEG 100E | $1000 |
| AECG 100 | $1000 |
| HRS 100+ * | These products must be repaired by WhaleTeq Taiwan, please reference the details for these products below.* |
| HSR 200 * | These products must be repaired by WhaleTeq Taiwan, please reference the details for these products below.* |
| HFPA 150 * | These products must be repaired by WhaleTeq Taiwan, please reference the details for these products below.* |
| HFCN * | These products must be repaired by WhaleTeq Taiwan, please reference the details for these products below.* |
*Due to the unique nature of this product, it must be repaired directly by WhaleTeq at the Taiwan factory. Upon completion of this RMA form, Ikonix USA will submit this information to WhaleTeq Taiwan who will contact you with the specifics regarding repair pricing, lead times, and shipping location for service. Please allow 2 business day to receive a direct response from a WhaleTeq representative.
Request an RMA
You’ll need to request a Return Merchandise Authorization (RMA) number from us. You may fill out the form by using the link below. You may also call us at +1-800-585-8378 to request your RMA by phone. A credit card will be required to setup your RMA.
