RMA Request

Please note we currently have a 10 business days turnaround time for Calibration and Repair.

Please note the AECG 100, HRS 100+, HRS 200, HFPA 150, and HFCN products will be serviced by WhaleTeq Taiwan, which will require an additional longer lead time.

Standard RMA Terms & Conditions Info-Icon

Standard RMA Terms & Conditions 

  1. By requesting an RMA from Ikonix USA, you are authorizing Ikonix USA to use third party services to calibrate and adjust your instrument when necessary.
  2. We guarantee calibration and repair for all instruments currently in production.
  3. Parts and Accessories are not applicable.
  4. Instruments received for calibration with damage that affects the operation of the instrument will have the order changed to be a flat rate repair charge.
  5. Unless stated otherwise on the purchase order, all calibrated products come with a calibration recommendation interval of 1 year from the calibration date.

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